FAQ

1. How Can I Contact You?

2. How Much Does Shipping Cost?

  • Express Shipping: Flat rate of $15.99.
  • Standard Shipping: $6.99 per order.
  • Free Shipping: Applies to orders over $50.

3. What Payment Methods Does HeyElectro Accept?

  • Primary Methods: Credit cards (Visa, Mastercard, Amex) and PayPal.
  • Custom Payment Requests: Contact service@heyelectro.com to arrange alternatives.

4. Is It Safe to Shop Online at HeyElectro?

  • Security: Uses GeoTrust SSL encryption to protect your data.
  • Privacy: We do not store credit card details or share personal data with third parties.
  • Concerns?: Email service@heyelectro.com for alternative purchase methods.

5. How to Modify or Cancel an Order?

  • Timeframe: Request changes within 8 hours of placing your order via service@heyelectro.com.
  • Post-Deadline: Changes may not be possible after this period.

6. How to Track My Order?

  • Tracking Email: Sent automatically once your order ships.
  • No Email?: Contact service@heyelectro.com for assistance.

7. What Are Pre-Order Items? Can I Cancel Them?

  • Definition: Items purchased before they are in stock.
  • Cancellation: Allowed until processing begins. Email service@heyelectro.com to cancel.

8. Mixing In-Stock and Pre-Order Items: Shipping Policy

  • Default: Orders ship when all items are available.
  • Split Shipping: Email service@heyelectro.com to request earlier delivery of in-stock items.

9. Return Policy

  • Duration: 14-day hassle-free returns.
  • Conditions: Items must be unused, unwashed, and in original packaging (with hygiene seals intact).
  • Refund: Full refund for item price (excluding original shipping costs).
  • Return Address: Send to our U.S. warehouse.

10. How to Request a Return?

  • Process: Email service@heyelectro.com within 14 days of delivery using your order-associated email.
  • Refund Details:
    • Original shipping costs are non-refundable (except for defective items).
    • Return shipping is the customer’s responsibility.
    • Use a trackable service and retain proof of shipment.

11. Damaged or Defective Items

  • Resolution: Email service@heyelectro.com immediately for a replacement or refund.
  • Quality Assurance: We prioritize product quality and will resolve issues promptly.